Why do I have an myproffee charge on my bank statement?

If a direct debit appears on your statement, you have probably signed up to a subscription to one of our partner sites for which we provide the after-sales service. Please note that you are not a client of myproffee, but a client of a site that has delegated the management of its customer service.

What are the services offered by myproffee?

myproffee offers simplified management of your subscription. For doing this, you have to go to your customer account by filling in the form at the home page with an e-mail address used at the time of subscription. You will be able to contact the agents responsible for your file, obtain all the information concerning your subscription or cancel it.

What kind of subscription do you need for after-sales service?

myproffee provides customer service subscriptions that make your life easier. We work with sites that offer help to individuals or professionals, accompanying the client during various operations or steps. Thus, we guarantee the after-sales service of offers of every partner’s site.

I do not remember signing up to a myproffee subscription.

You have not signed up to an myproffee subscription. You have definitely signed up to a subscription at one of our partner sites for which we provide after-sales service. That’s the reason why the direct debits appeared on your bank statement.

How to find the offer to which I subscribed?

If you wish to find the details of the offer to which you have subscribed, you just need to fill in the form at the home page with the email address used when registering. We will then provide you with important information about your subscription, such as the date and amount of the next withdrawal and the service features you have selected.

I forgot the email address used when subscribing to the offer. What can I do?

If you are unable to retrieve the email address used during the subscription, our agents always have the possibility to find your client file. For this, contact our agents by email, phone or chat and they will tell you what to do.

Who can I contact if I have a question?

myproffee agents are experts in after-sales service and will always be able to help you. We work 24\7, so you can contact the agents by live chat or by phone via our toll free number any time you need. You can also send them an email to [email protected] to which they will respond within 48 hours. Whether you facing problems managing your subscription to the portals or if you have a question or a complaint, do not hesitate to contact the agents.

How can I cancel my subscription?

If you wish to cancel your subscription, you must go to your customer account and click on the button "Unsubscribe". You will no longer benefit from the services of our partner site and will no longer be charged by the portals. A confirmation email will be sent.

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